We’re sure you’ll love TapPhrase™️, but if it’s not quite what you expected, we’ve got you covered! Here’s how it works:

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

Time Frame: you can return it within 14 days of receiving it. Just send it back, and we’ll process a refund (return shipping is on you, and any label fees will be deducted from the refund).

Condition: Items must be unworn, unwashed, unused, and in the same condition that you received them.

Original Packaging: Items must be returned with all original tags, packaging, and labels attached.

Non-Returnable Items: The following items are typically not eligible for return or exchange:

Final Sale/Clearance items:

[Specific items like: Gift Cards, Personalized or Custom-Made items, etc.]

Items damaged through normal wear and tear.

2. The Return Process

If you meet the eligibility requirements, please follow these steps:

1. Contact Us: Send an email to support@tapphrase.com with the subject line: Return Request – [Your Order Number].

2. Provide Details: In the email, please include:

   • Your Order Number.

   • The Item(s) you wish to return.

   • The Reason for the return (e.g., wrong size, defective, changed mind).

3. Receive Instructions: We will review your request and reply within 2-5 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.

4. Ship the Item: Package the item securely and ship it to the address provided. You are responsible for the return shipping costs unless the return is due to our error (defective/wrong item). We recommend using a trackable shipping service.

3. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Shipping Costs: The original shipping costs are non-refundable unless the return is a result of our error.

4. Exchanges

If you need to exchange an item for a different size or color:

• Initiate Return: Follow the Return Process (Section 2) above, stating that you would like an Exchange in your email.
• Order the New Item: To ensure you receive the desired size/color quickly, we recommend placing a new order for the item you want.

Process Refund: Once we receive and approve your returned original item, we will process a full refund for that item (excluding shipping), following the guidelines in Section 3

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately (within 7 days of delivery) at support@tapphrase.com  Please include:

• Your Order Number.

• A clear description of the defect.

• Photographic evidence of the damage.

We will arrange for a replacement or a full refund, and we will cover the return shipping costs for verified defective items.